Refund Policy

Digital products — instant delivery

Our digital products (guides, templates, workbooks, ebooks and similar) are delivered instantly once payment is confirmed. Because of the nature of digital downloads, and because you consent to immediate access at checkout, you lose the standard 14-day right of withdrawal once download or access begins.

We therefore do not offer refunds simply because you've changed your mind after accessing the product.

When we will refund or replace

• File is faulty — if the file is corrupted, incomplete or doesn't match the listing, we'll fix it or issue a full refund.
• File didn't deliver — if you didn't receive your download or access link, contact us and we'll resend it. If we can't deliver, you'll get a full refund.
• Duplicate purchase — if you accidentally bought the same item twice, we'll refund the duplicate.

Services, coaching and mentorship

• Free discovery and strategy calls can be rescheduled or cancelled at no cost.
• Paid 1:1 sessions can be rescheduled with at least 24 hours' notice; no-shows are non-refundable.
• Monthly mentorship and management subscriptions can be cancelled to stop future renewals; the current month is non-refundable unless required by law.
• Custom packages follow the cancellation terms set out in your individual proposal or contract.

How to request a refund

Email flowstatemgmt@outlook.com within 14 days of purchase with your order email, the product name, and a short description of the issue (screenshots help). We aim to respond within 2 working days. Approved refunds are returned to your original payment method within 5–10 working days.

Statutory rights

Nothing in this policy affects your statutory rights as a consumer.